yesbet's Privacy Policy
This document clearly explains how important your personal information is to us, and how it is collected, used, and kept secure.
1 Introduction
yesbet is an online gaming and betting platform that provides casino games, sports betting, and live casino services for users in Bangladesh. When you use our platform, some of your personal information comes to us. This privacy policy gives a full account of how that information is collected, why it is collected, how long it is retained, and how it is kept secure.
By creating an account on our platform, using our services, or completing any transaction, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both documents together form the complete framework for use of our services.
We treat your privacy with the highest importance. Your information is never sold and is never shared with any unauthorised party.
2 Types of Information Collected
yesbet collects different types of information. These can be divided into two main categories: information you provide directly, and information collected automatically while you use the platform.
2.1 Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification — to confirm 21+)
- Mobile number and email address
- National ID card or passport number (when identity verification is required)
- Bank account or mobile banking details (bKash, Nagad, Rocket)
2.2 Account and Transaction Information
- Username and password (stored in encrypted form)
- Deposit and withdrawal history
- Game play history and betting records
- Bonus receipt and usage details
2.3 Technical Information
- IP address and geographical location
- Browser type and version
- Device type (mobile, tablet, desktop)
- Time spent on the platform and pages visited
- Cookie and session data
3 How Information Is Collected
We collect your information in the following ways:
3.1 Information Provided Directly
Information you provide yourself during account registration, login, deposit or withdrawal requests, contact with the support team, and KYC verification.
3.2 Automatic Collection
Technical information is collected automatically through cookies, web beacons, and other tracking technologies while you use our website or app.
3.3 Through Third Parties
Some information may come through payment processing companies, identity verification services, and fraud prevention systems.
4 Purpose of Using Information
yesbet uses your information only for specific and lawful purposes. Those purposes are detailed below:
- Account management: To create, verify, and manage your account.
- Service delivery: To provide games, betting, deposits, withdrawals, and other features.
- Identity verification: To confirm the user's age (21+) and identity.
- Ensuring security: To prevent fraud, money laundering, and unauthorised access.
- Customer support: To resolve your questions, complaints, or issues.
- Legal compliance: To comply with applicable laws and regulations.
- Platform improvement: To analyse user experience and raise service quality.
- Sending relevant updates: To inform you about new bonuses, promotions, or platform updates — only with your consent.
5 Disclosure of Information and Third Parties
We never sell your personal information or give it to other organisations for marketing purposes. However, information may be shared with specific parties in the following limited circumstances:
5.1 Service Providers
Companies engaged in payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, cybersecurity, and technical infrastructure management receive only the information needed for their specific task. All of them operate under confidentiality agreements.
5.2 Legal Requirements
Information may be disclosed pursuant to a court order, government directive, or a lawful request from a law enforcement agency.
5.3 Business Changes
In the event of a business merger or acquisition, information may be transferred after notifying you in advance and publishing a new policy.
6 Data Protection and Security
yesbet follows the highest industry standards to protect your information. Our security measures include:
- SSL encryption — 256-bit SSL protection on all data in transit.
- Password hashing — your password is never stored in plain form.
- Two-Factor Authentication — an extra layer of protection for account access.
- Regular security audits and testing.
- Limited staff access — only authorised staff can access specific data.
- Data backup and recovery systems.
However, no method on the internet is 100% secure. Keeping your account password private and avoiding login from unfamiliar devices or public Wi-Fi is your own responsibility.
7 Cookie Policy
Cookies are small text files stored on your device that help our website recognise you. yesbet uses the following types of cookies:
7.1 Essential Cookies
These cookies are necessary for session management, maintaining login status, and ensuring security. Without them, the platform does not function properly.
7.2 Functional Cookies
These cookies are used to remember language preferences, display settings, and your preferred game categories.
7.3 Analytics Cookies
These cookies are used to understand which sections of the platform are used most and where users are experiencing difficulties. You can disable cookies from your browser settings, though this may limit some services.
8 Data Retention Period
Your information is not kept longer than necessary. The general guidelines are:
- Active account data — for as long as the account remains active.
- Closed account data — at least five years after closure (due to legal obligations).
- Transaction records — a minimum of five to seven years.
- Cookie data — up to one to two years.
- Support conversations — up to three years.
9 Your Rights
As a yesbet user, you have the following rights over your personal information:
9.1 Right to Access Information
If you want to know what information we hold about you, contact our support team. Requests can be made via 24/7 live chat or email.
9.2 Right to Correct Information
If there is any error in your information, it can be corrected through account settings or by contacting support.
9.3 Right to Request Deletion
You may request deletion of information that does not need to be retained beyond legal obligations. However, some core information must be kept while an active account exists.
9.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or SMS, you can unsubscribe at any time or inform support.
9.5 Right to Lodge a Complaint
If you feel there is a problem with how your information is managed, contact us directly. We are committed to resolving issues promptly.
10 Protection of Minors
All yesbet services are strictly for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified during account registration, and in cases of doubt, additional identity verification is requested. Our Responsible Gaming Guidelines provide detailed guidance for guardians on protecting minors.
If you are aware that a minor is using an account on our platform, please inform our support team immediately.
11 Policy Changes
yesbet reserves the right to amend this privacy policy when necessary. If any significant change is made, we will:
- Publish the updated policy with a new date on this page.
- Send a notification to the registered email address (if the change is significant).
- Ask you to accept the new policy upon logging in to the platform.
Continued use of the platform after changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. For an overall understanding of all policies and terms on our site, you may also read our About Us page.
12 Contact
For any questions or complaints about this privacy policy or the management of your personal information, contact us:
- Live Chat: Available directly on the platform 24/7
- Email: [email protected]
Our support team can assist in both Bengali and English. For general questions, check our FAQ section first — most questions are already answered there.