yesbet Responsible Gaming
Betting is entertainment — understanding that responsibility is yours. yesbet wants every player to enjoy themselves within safe limits. On this page you will find ways to set limits, warning signs to watch for, and where to get help if needed.
Gaming means entertainment, not a burden
For yesbet, responsible gaming is not just part of a policy — it is the foundation of every service we offer. Whether it is casino or sports betting, it is primarily a form of entertainment. But that entertainment stays healthy only when you are aware of your own budget and time limits.
We know that for some people betting can become a habit and affect other areas of life. That is why yesbet provides a number of practical tools you can use to control your own level of play. You will also find these topics covered in detail if you read our Terms and Conditions.
Remember: if you are betting with money you have saved, or keep playing to try to recover losses, it is no longer entertainment. Stop at that point and use the tools below, or contact our support team. Read our FAQ for answers to common questions about responsible gaming.
yesbet verifies user age from the moment an account is opened. This platform is strictly prohibited for anyone under 21. If you believe someone you know who is underage is using this site, please notify us immediately via live chat.
Our Privacy Policy explains in detail how we keep your information secure and how it is used in responsible gaming activities.
Tools to control yourself
After logging in to yesbet, you can activate any of the following tools from Account Settings. Contact our support team if you need assistance.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, the limit cannot be exceeded.
Session Time Limit
Use the session timer to stop continuous play beyond a set time. You will be logged out automatically when the limit is reached.
Self-Exclusion
Activate self-exclusion to block yourself from the platform for a set period — from 1 week to permanently.
Loss Limit
This prevents you from placing further bets after losing a set amount. It is an effective way to keep your budget in check.
Contact Support Team
Get help via 24/7 live chat or email to activate or deactivate any tool and for any account-related questions.
Review Gaming History
View your complete betting and deposit history. It is an easy way to understand your own spending patterns.
Warning signs of a problem
If you or someone you know is experiencing any of the following, it is time to seek help.
- You are betting repeatedly to recover lost money — and losing more each time.
- You find it hard to stop betting, even when you want to stop yourself.
- You are hiding your betting from family or friends, or lying about it.
- You are using money meant for bills, rent or other essential expenses to bet.
- You feel restless, irritable or anxious when you cannot play.
- Betting is causing problems with your work, studies or relationships.
- You are thinking about playing every day and it is taking up more of your attention than anything else.
Where to get support
If you or someone you know is struggling, there is no need to handle it alone. The following options are available.
yesbet Live Chat
Support is available in Bengali and English seven days a week, 24 hours a day. Speak directly about account locks, self-exclusion or any other matter.
Email Support
You can also ask for help by email outside of live chat. Our team always responds in Bengali and English. Email address: [email protected]
Family and Close Ones
Talk openly with your family. Support from the people closest to you can be the greatest strength in overcoming a betting addiction.
Professional Counselling
Speak with a mental health professional or behavioural therapist. Seek help from hospitals and clinics in Bangladesh that provide mental health services.
Support Groups
Connect with people who have overcome addiction. Joining a support group can make the recovery process easier.
Close Your Account
If you feel this is the right decision, you can request a full account closure at any time through live chat.
yesbet's commitment
We are here for you
yesbet believes it is our responsibility to create a safe betting environment. To that end, we ensure:
- Age verification is mandatory for every account registration — no one under 21 can open an account.
- Once self-exclusion is active, no promotional messages are sent during that period.
- If unusual betting patterns are detected, our team may proactively reach out to the user.
- Our support team is available 24/7 in Bengali and is trained on responsible gaming.
- When a limit or exclusion is set, it is applied promptly after the request is made.
- Our advertising is never directed at minors.
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.