FAQ
yesbet FAQ — VIP, Deposits, Support and Cricket Betting
Here you will find direct answers to the most frequently asked questions about yesbet accounts, payment methods, VIP cashback, and cricket betting. If anything is unclear, read through the sections below one by one.
This FAQ page brings together more than 20 questions and answers on four main topics at yesbet: VIP benefits and weekly cashback, support services, depositing via bKash, Nagad, and Rocket and cricket betting. Every answer is based on factual information so you can make decisions quickly. You can log in to yesbet to go straight to your account, or scroll down to find the information you need. Please also follow the responsible gaming guidelines. All yesbet services are for players aged 21 and above.
Table of Contents
VIP Benefits
yesbet has four VIP levels — Bronze, Silver, Gold, and Platinum.
Each level has a different weekly cashback rate. Bronze offers up to 0.4%, Silver up to 0.8%,
Gold up to 1.1%, and Platinum up to 1.5% cashback.
The benefits increase at each level, and regular players get access to special opportunities.
Visit the yesbet VIP page for full details.
By betting regularly and actively playing on your yesbet account, you will naturally progress to the next VIP level.
There is no fixed number of games required to advance — it depends on the consistency
and volume of your play. Regular players move up faster and enjoy higher cashback rates.
Weekly cashback is calculated on your net losses for that week — meaning the set percentage is applied to what remains after subtracting total winnings from total losses. For example, if a Gold member has a net loss of ৳20,000 in a week,
they will receive ৳20,000 × 1.1% = ৳220 cashback. This is the maximum rate for that level.
The Platinum level is yesbet's highest VIP category. Members at this level receive up to 1.5% weekly cashback,
which is nearly four times the Bronze rate. In addition, a Platinum member receives priority personal support,
special offers, and access to exclusive promotions that are not available at lower levels.
Each week's net cashback is credited to your yesbet account. Once received, it can be used in games
or withdrawn in accordance with the applicable rules. See the
Terms and Conditions page for full details on cashback terms.
If you have any questions, the support team is available via live chat.
Under the yesbet VIP programme, level changes depend on the consistency of your play.
Being inactive for an extended period may result in a level review. Staying active and playing consistently
is the most effective way to maintain your level.
See the Terms and Conditions for specific details.
Support Questions
Before contacting support, have your username or registered mobile number ready, along with a brief description of the issue,
the transaction ID or date for any payment-related matters, and any relevant screenshots.
This helps the yesbet support team identify and resolve your issue faster.
yesbet offers two support channels — 24/7 live chat and email support.
Live chat is active on every page of the site and typically gives the fastest response.
Detailed issues sent by email are also responded to promptly. Both channels support Bengali and English.
Yes. The yesbet support team assists in both Bengali and English. Bangladeshi players who write in Bengali will get replies in Bengali. There is no language barrier, and questions can be asked as naturally as you like.
Yes. yesbet's support service is available seven days a week, twenty-four hours a day. You can speak directly with a representative via live chat at any time of day or night, including on public holidays. For urgent matters, you can also reach out by email.
Yes, the yesbet support team provides full assistance with the account verification process. They explain step by step what documents are required, how to submit them, and what the next steps are. This assistance is fastest through live chat.
Deposit related questions
Log in to your yesbet account and select bKash from the deposit menu. Complete the payment by sending the specified amount to the indicated number along with the reference. The minimum deposit is ৳500. Once the payment is confirmed, your balance is updated very quickly. You can pay via the bKash app or by dialing.
Yes, the Nagad process works in essentially the same way. Select Nagad on the yesbet deposit page and send the payment to the displayed number via the Nagad app or by dialing. The minimum amount is ৳500. If the correct reference is used, the balance updates quickly.
To play any game on yesbet, including slots, a minimum deposit of ৳500 is required through any payment method. This rule applies equally to bKash, Nagad, Rocket, and bank transfer. Deposit and start to enjoy the large collection of slot games.
yesbet supports four payment methods — bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can send from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit is ৳500 for all methods.
yesbet does not add any deposit processing charges of its own. However, your payment provider (bKash, Nagad, or your bank) may charge fees according to their own policies. Contact your payment provider directly for accurate information on this.
The minimum withdrawal amount at yesbet is ৳500. The withdrawal process is generally completed within 15 minutes to 2 hours. Withdrawals via bKash, Nagad, Rocket, or bank transfer are all processed within the same timeframe.
Cricket Betting
Decimal odds are easy to read — multiply your stake by the odds to get the total return. Example: if Team B's odds are 2.30, a ৳1,000 bet returns ৳1,000 × 2.30 = ৳2,300 if Team B wins (৳1,300 profit). If Team A wins, you lose ৳1,000. The higher the number, the bigger the underdog. More examples are available on the yesbet cricket betting page.
If a match is declared a no-result due to rain or any other reason, bets on that match are generally voided and the stake is returned. However, if the match reaches an official result via the Duckworth-Lewis-Stern (DLS) method, bets are settled based on that result. Read the terms and conditions for specific rules.
Combining three selections together is called an accumulator or multi-bet. The odds are multiplied together. Example: if the odds of three selections are 1.50, 1.60, and 1.80, the combined odds = 1.50 × 1.60 × 1.80 = 4.32. A ৳100 stake returns ৳432 if all win — but if one loses, you lose the full ৳100.
Yes. On yesbet you can bet on BPL, IPL, T20 World Cup, and international cricket matches all in one place. You will find markets for all major tournaments including Bangladesh Tigers matches. Visit the yesbet Bet page to see the latest markets.
In handicap betting, one team is given a virtual advantage or disadvantage in runs or wickets. Example: if Team A is given a -15 run handicap and wins the actual match by 20 runs, the handicap-adjusted margin is 5 runs. The result is determined based on the handicap-adjusted score.
yesbet uses the decimal odds format, which is most familiar to Bangladeshi players. For comparison — decimal 2.50 = fractional 3/2 = American +150. A ৳200 bet on Team A returns a total of ৳500 if they win (৳300 profit + ৳200 stake). American minus odds (-125) show how much stake is needed to win ৳100.
Didn't find an answer?
If the questions above did not solve your problem, contact the yesbet support team directly. The team is ready to help in both Bengali and English.
Live Chat Support
Click the chat icon from any page on the site to speak directly with a representative. Available seven days a week, twenty-four hours a day.
Email Support
For detailed issues, write to us by email — [email protected] — and you will receive a reply as soon as possible. Including screenshots or transaction details will help resolve your issue faster.